Overview
Webmail and mail apps both access the same mailbox, but they are useful in different situations. Choosing the right setup depends on convenience, device count, and support needs.
When this helps
Use this article when setting up a new mailbox or deciding whether a user should rely on webmail, Outlook, Apple Mail, Gmail, or a mobile mail app.
Recommended steps
- Use webmail for quick access from any browser.
- Use IMAP when mail should sync across multiple devices.
- Use SMTP settings for outbound mail in apps.
- Keep SSL/TLS enabled for incoming and outgoing connections.
- Update saved passwords on every device after a password reset.
Information XMLA may need
- Mailbox address
- Device and mail app name
- Incoming and outgoing server settings
- Exact error message
- Whether webmail login works
Next step
If an app fails but webmail works, send XMLA the device type and screenshot of the mail app error.