Configure business email without guesswork.
Use this XMLA guide to connect mailboxes across Apple Mail, Outlook, iPhone, Android, and other clients with the right IMAP, SMTP, SSL, authentication, and DNS posture.
Before You Begin
Have the account details ready before opening the mail app.
Email setup fails most often when the username, password, server, encryption, or outgoing authentication is incomplete.
Email address
Use the full mailbox address, including the domain, as the username.
Password
Use the mailbox password, not the WordPress, portal, or computer password.
Domain name
Use your domain as the mail server unless XMLA provides a specific hostname.
Connection type
Use IMAP for multi-device sync and authenticated SMTP for sending.
Server Settings
Use IMAP for sync and authenticated SMTP for sending.
These are the standard XMLA-style settings for most mailbox configurations. Use any specific hostname XMLA provides if your account has a custom mail server.
IMAP - recommended
SMTP - authenticated
Device Paths
Manual setup is the clean fallback when automatic discovery misses.
Most modern email apps try automatic configuration first. If the app cannot find the account, choose manual setup and enter the IMAP and SMTP values directly.
Apple Mail
Choose Other Mail Account, enter the mailbox details, then use the full email address for both incoming and outgoing usernames.
iPhone + iPad
Add a Mail account manually, choose IMAP, and confirm SSL is enabled for incoming and outgoing servers.
Microsoft Outlook
Use manual setup when automatic discovery fails, choose IMAP, and confirm SMTP authentication is enabled.
Android Mail
Choose IMAP, enter the mailbox credentials, then review SSL/TLS and outgoing authentication before saving.
Verification
Do not stop at account added.
A mailbox is not fully set up until sending, receiving, syncing, and delivery behavior have been checked.
Send
Send a test message to an outside address and confirm it leaves the outbox.
Receive
Reply to the test message and confirm it appears on every synced device.
Sync
Delete or archive a message on one device and confirm the change appears elsewhere.
Spam
If messages land in junk, review SPF, DKIM, DMARC, and domain reputation.
Support Routes
Email connects to hosting, domains, DNS, and support.
Choose the route that matches the real issue: a new mailbox, hosting question, device setup, or DNS and deliverability repair.
New Email Account
Request a mailbox, alias, or new user setup before configuring devices.
MailEmail Hosting
Review professional email hosting and mailbox support options.
LiveRemote Support
Start a guided session when a technician needs to configure a device with you.
DNSDNS + Domains
Use this path for MX, SPF, DKIM, DMARC, DNS, registrar, or routing issues.
Need Help?
XMLA can configure, test, and verify email setup with you.
If the mailbox is not sending, receiving, syncing, or passing deliverability checks, start support before changing random settings.