Answer company questions
Give customers clear, approved information about your business, team, process, locations, and policies.
AI avatar concierge · A more welcoming website
Give visitors a guide.
Make the next step easier.
Help people ask questions, explore your services, and find the right page through a branded AI concierge. XMLA brings the experience together around your business and the customers you serve.
A helpful introduction to your business, built into your website.
Meet the experience
Try the XMLA concierge.
Open the existing live experience to explore how a guided conversation feels.
A better first conversation
Help visitors understand the business without making them hunt.
Your AI concierge becomes a conversational layer across the website. It can explain what your company does, answer common questions, clarify products, and move visitors toward a useful destination.
Explain products and services
Turn complicated offerings into an approachable conversation that helps visitors understand fit and next steps.
Guide website journeys
Direct users to relevant service pages, products, resources, forms, support paths, and important page sections.
Support voice interaction
Let visitors select and test a microphone, then speak naturally with the concierge in a live session.
Match the brand
Shape the character, voice, interface, colors, launcher, messaging, and placement around the website experience.
Create cleaner handoffs
Move high-intent visitors toward contact, consultation, sales, support, or another human-assisted workflow.
From question to action
A concierge that helps customers move forward.
The experience can be designed around the decisions customers already make on your website.
Discuss your customer journey →- AskA visitor asks about a service, product, policy, or problem.
- AnswerThe concierge responds using your approved company knowledge.
- GuideIt sends the visitor to the most relevant page or website section.
- ConvertThe journey continues into contact, quote, booking, purchase, or support.
Complete setup and integration
XMLA handles the experience from concept through launch.
Discovery
Map customer questions, business goals, website destinations, escalation needs, and content sources.
Character setup
Configure the avatar experience, voice direction, personality, opening message, and response boundaries.
Knowledge + actions
Prepare approved company information and define the products, services, pages, and sections it can recommend.
Integration + QA
Install the launcher and concierge interface, configure microphone controls, test sessions, and verify launch behavior.
Starting investment
Launch a custom AI concierge without building the system yourself.
Start with the complete website setup, then scale the monthly AI usage plan around real customer demand.
Complete setup + integration
$499starting at
- Custom avatar concierge configuration
- Business and product knowledge preparation
- Branded website modal and launch controls
- Microphone selection and testing
- Guided page and section navigation
- Responsive integration and launch QA
AI usage
$49/month starting at*
- AI tokens required to run the system
- Realtime voice and character sessions
- Usage monitoring and plan guidance
- Scalable options for higher conversation volume
*Monthly cost depends on usage, including conversation volume, session length, model usage, and any additional integrations. Higher usage may require a larger monthly plan.
Built around real customer questions
Useful across sales, service, support, and education.
Professional servicesEcommerce and productsHospitality and venuesHealthcare informationReal estateEducation and trainingMembership organizationsTechnical support
Frequently asked questions
Plan the right concierge for your website.
Every implementation starts with the information customers need and the actions the website should support.
What can the AI concierge answer?
It can be prepared to answer questions about your company, products, services, policies, processes, locations, and other approved business information.
Can it guide visitors around the website?
Yes. Navigation actions can send visitors to relevant pages or sections, helping them move from a question to the right product, service, resource, or contact path.
What is included in the setup?
Setup can include the avatar experience, brand styling, knowledge preparation, website launcher and modal integration, microphone controls, navigation actions, testing, and launch support.
Why is there a monthly cost?
Live AI conversations require model, voice, and realtime processing. Monthly service starts at $49 and may increase with conversation volume, session length, model usage, or added integrations.
Put an expert welcome on every page
Turn website questions into guided customer journeys.
XMLA can design, configure, integrate, and launch a custom AI avatar concierge for your business.