Profile information
Align your website, business description, categories, branding, and relevant policies with the details customers need. OpenAI reviews profile updates before they appear.
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Get your business set up on ChatGPT
Claim your profile, verify your business, and keep the details customers see accurate. XMLA can help with the setup while your business keeps ownership.
What XMLA can help with
- Claim guidance and DNS verification
- Business details, policies, and profile images
- Product feeds for eligible stores
- Search readiness and visibility reporting
Set up your Business Profile
Start with the ChatGPT account your business will use to manage its profile. Availability and verification options depend on your business type and location.
Find and claim your business
Sign in to Business Hub, search for your business, and confirm the matching listing. Some eligible online businesses can add a listing. Local U.S. shops and restaurants currently need an existing listing.
Verify the claim
Choose the method shown in Business Hub. If you select website verification, share the exact TXT record type, host, and value with XMLA if we manage your DNS. Once it resolves, return to Business Hub and select Verify domain.
Complete identity verification
After OpenAI approves the claim, the business representative completes Persona verification through Business Hub before publishing profile edits or accessing insights. Submit identification directly in Persona.
Invite XMLA for ongoing help
Once you can manage the profile, ask XMLA which account to invite. Use the agency access option in Business Hub if available for your account. Your business retains ownership and can manage access.
What we can manage with you
Website search readiness
Review whether OAI-SearchBot can reach public pages, check sitemap and canonical URLs, and identify pages that need clearer business or product information.
Product feed setup
For eligible shops, connect a supported Shopify catalog or prepare a feed with accurate products, prices, and availability. We’ll review the feed options shown in your account.
Visibility reporting
When insights are available, review aggregate mentions, website clicks, and discovery topics over the latest 28 days, then agree on the next improvements.
Common questions
Is the TXT record for a ChatGPT Business subscription?
The TXT record shown in Business Hub proves control of your website domain for the listing claim. Subscription billing and enterprise sign-in have separate setup processes.
Will claiming a profile improve my ranking?
Claiming a profile lets you manage the information you provide about your business. OpenAI does not guarantee placement, mentions, or recommendations.
Does search access also allow AI training?
OAI-SearchBot controls crawling for ChatGPT search. GPTBot has a separate setting, so you can make your search and training choices independently.
Can I set up several brands or locations?
Check each brand or location individually. One claim doesn’t automatically cover other profiles. For a managed brand or a locked listing, follow the support path shown in Business Hub.
Ask XMLA for setup help
Send your business name, website, and the step you’re on. Tell us whether you need help with verification, profile updates, product feeds, or reporting. Keep passwords, one-time codes, and identity documents in the official verification flow.
