KEEP YOUR SITE UPDATED.

Running a business is hard enough. Add on top of that learning about how websites function and what to do when things go wrong and the unexpected will eventually occur, we’ll be there. Troubleshooting and resolution is our passion, so your business can keep functioning and making you money with minimal to no downtime.

HOW TO REQUEST CHANGES

Simply eMail, call, text, or submit our online change request form and describe what needs to be done and we’ll take care of it for you. Typically under 4 hours or less depending on the complexity of the requests but typically under 24 hours for more involved requests. If the request will take longer than an hour, we will notify you before work begins and provide an estimate to complete the requested task. Additional hours are only $20 per hour. Please Note: Custom programming and coding is not included in managed services updates.

One option a lot of our customers choose is to host their online business’ with XMLA, we offer Complete Online Website Management from content updates, automatically renewing domains, installing new scripts or add-ons, SSL certificate Management, Malware Detection and Removal, Technical Assistance from industry Pros and much more. No matter the platform your site is developed on, or operating system it requires; XMLA is proud to offer the expertise and talent of 23+ years in managing online business’ globally.

We know what we’re doing, and it shows.

OUR FOCUS

At XMLA, our focus has always been on providing the best in personalized customer service & superior support in a timely manner. We truly appreciate your business and respect your time. We get to know our customers so we can better understand what they want from their online business and how we can offer our insight to guide you and your business in the right direction. In this high-tech time, we pride ourselves on our old-fashioned, personal approach and attention to detail in everything we do.

RESPONSIVE

Most changes are typically handled in under 1 hour.

UPDATES

When you request an update, we also make sure your website is also up to date.

UPGRADES

Should a part of your website become outdated, we work to find a suitable replacement.

HOSTED ELSEWHERE

When things go wrong, we’ll be there to help you. You provide us access and we’ll take it from there. Most issues resolved within an hour of reporting. We’ll troubleshoot the issue, suggest a resolution, and apply the necessary fixes in order to maintain or restore your site to its original, functioning state.

HOSTED @ XMLA

XMLA has been keeping our customers online since 1999. We are dedicated to bringing the best possible hosting experience possible with secure and responsive email, malware free and brute-force protected server infrastructure and fast content delivery.

DEDICATED SERVICES

We help run your dedicated server and offer troubleshooting, access protection and management, permissions repair, script conflicts, email blacklist removal and also anything server or hosted website related.

NOT A CURRENT XMLA CUSTOMER?

Are you not an active XMLA client but need technical assistance from a professional?

We can help.

If we can’t solve the issue, you owe nothing.

Purchase 1 Hour of Support

YEARS OF EXPERIENCE

After 23 Years, Customer come and go right? We don’t really lose a lot of customers unless that company goes out of business. Once our clients discover XMLA, they tend not to leave, and that’s ok with us. It means we’re doing something right, and we constantly improve and increase our technical education to stay on top of the digital world that puzzles many.

We have a client retention rate of 97% which is unheard in our industry, Occasionally, Some customers may be lured away by gimmicks or a cheaper price, but they almost always return to XMLA as we offer services above and beyond what you can find anywhere else online.

Since 1999, XMLA has been entertaining and educating our customers to allow them to grow and expand. Now, 23 years later, we’ve pretty much mastered our crafts and have streamlined our operations to better serve our customers and offer the best possible products and services available. Ask around or any of our clients, Check out our Yelp!, Angie’s List, and Facebook Reviews. People Love us! And we Love them! We Love what we do and are here to help you start, manage and maintain your online business’.

Managed Web Services