Managed Services

WE KEEP YOUR WEBSITE UPDATED. 

We help maintain your website by running plugin and theme updates, adding new provided content, or maintaining your online store. But that’s not all. We also assist with Media-based updates including podcasts, tutorials, or instructional video editing with XMLA+.

Businesses choose to host their websites with XMLA as we offer complete website management from content updates, automatically renewing domains, installing new scripts or add-ons, SSL certificate Management, Malware Detection and Removal, and Technical Assistance from industry pros. No matter the platform your site is developed on, XMLA is proud to offer the expertise and talent of 25 years in managing online businesses globally.

We love what we do, and it shows.

HOW TO REQUEST CHANGES

Simply eMail, call, text, or submit our online change request form and describe what needs to be done and we’ll take care of it for you. Typically under 1 hour and under 24 hours for more involved or complex requests. If the request will take longer than an hour, Additional hours are only $25 per hour.

Please Note: Custom programming performed by third parties including custom php coding is not included in managed services updates.

OUR FOCUS

At XMLA, our focus has always been on providing the best in personalized customer service & superior support in a timely manner.  We truly appreciate your business and respect your time.

We get to know our customers so we can better understand what they want from their online business and how we can offer our insight to guide you and your business in the right direction. In this high-tech time, we pride ourselves on our old-fashioned, personal approach and attention to detail in everything we do.

lighteningRESPONSIVE

Most changes are typically handled in under 1 hour.

cloud-computingUPDATES

When you request an update, we also make sure your website is also up to date.

presentationUPGRADES

Should a part of your website become outdated, we work to find a suitable replacement and we offer a discount for theme or platform upgrades.

MANAGED HOSTING

XMLA has been keeping our customers online since 1999. We are dedicated to bringing the best possible hosting experience possible with secure and responsive email, malware free and brute-force protected server infrastructure and fast content delivery.

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DEDICATED SERVERS

We help run your dedicated server and offer troubleshooting, access protection and management, permissions repair, script conflicts, email blacklist removal and also anything server or hosted website related.

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HOSTED ELSEWHERE

When things go wrong, we’ll be there to help you. You provide us access and we’ll take it from there. Most issues resolved within an hour of reporting. We’ll troubleshoot the issue, suggest a resolution, and apply the necessary fixes in order to maintain or restore your site to its original, functioning state.

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XMLA+ EXTENDED SUPPORT

A new managed services tier allowing you to exceed your included monthly hour for additional graphical, video, audio or technical support. 

XMLA+ is for those business’ whom XMLA has become invaluable team member at helping support their business with additional support services including managing affiliate payouts, managing and producing podcasts, editing photos and so much more!  XMLA+ is for those who need a seasoned pro at their fingertips to handle tasks they would otherwise have to outsource or hire a new team member to handle.

XMLA+ starts at
$49.95/mo.
and increases based on the amount of work requested per month.

Contact us to inquire about XMLA+.

Extended Services

  • Video Production (On-Location / In-Studio )
  • Post Production
  • Photography (On-Location / In-Studio )
  • Logo Design
  • Business Card Design
  • Brochure Design
  • Letterhead Design
  • Event Flyer Design
  • Marketing Materials
  • Book Cover Design
  • Product Packaging / Labels
  • Album Cover Artwork Design
  • Podcast Cover Design
  • Movie Poster Design
  • Vehicle Wrap Design
  • Sticker Design
  • Misc. Graphic Design
  • Logo Video Bumpers
  • 3D / Motion Graphics
  • VFX
  • Film / Photography / Party / Event Equipment Rentals
  • Special Event Production / Corporate Events

Managed Web Services

Included with all shared hosting plans.

  • Update Website Content
  • Adding new Email Address’ or forwarders
  • Assistance Setting up Email Remotely
  • Resizing Images
  • Cutting out backgrounds of images
  • Troubleshooting and resolving website issues
  • Assist with eCommerce and digital fulfillment

XMLA+

Starting at $49.95/mo. prices based on required task(s) and frequency.

  • Podcast Production
  • Live Streaming/Conferencing Assistance
  • Video Editing ( single episode )
  • Audio Editing ( single episode )
  • Ongoing Technical Assistance (remote)

NOT A CURRENT XMLA CUSTOMER?

Even if you’re not an active XMLA client and need technical assistance, we can help with affordable rates and a quick turnaround.

Pricing starts at
$49.95/hr.

If we can’t solve the issue, you owe nothing.

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YEARS OF EXPERIENCE

After 25 Years, Customer come and go right?  We don’t really have a large customer turnover as once our clients discover the service and responsiveness of XMLA, they tend not to leave, and that’s ok with us. It means we’re doing something right, and we constantly improve and increase our technical education to stay on top of the digital world that puzzles many.

We have a client retention rate of 95% which is unheard in our industry, Occasionally,  Some customers may be lured away by gimmicks or a cheaper price, but they almost always return to XMLA as we offer services above and beyond what you can find anywhere else online.

Since 1999, XMLA has been entertaining and educating our customers to allow them to grow and expand. Now, 24 years later, we’ve pretty much mastered our crafts and have streamlined our operations to better serve our customers and offer the best possible products and services available.

Ask around or any of our clients, Check out our Yelp! and Facebook Reviews. People Love us! And we Love them! We love what we do and we are here to help you start, manage and maintain your online endeavors.

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Still have questions? Give us a shout.

Click here to Contact us