macOS
Mac Computers
Download the XMLA remote support launcher for Apple laptops and desktops.
Secure remote support
Fast help, with you in control.
Start a guided XMLA remote support session for website troubleshooting, email setup, hosting issues, device configuration, and technical assistance without an on-site visit.
01Download the correct Splashtop SOS tool for your device.
9Share the 9-digit support code with your XMLA technician.
OKYou approve the connection before support begins.
Choose your device
Download the support tool for your session.
Select the device XMLA is helping with. For desktop sessions, run the SOS launcher and provide the session code to your technician.
macOS
Windows
Windows Computers
Download the XMLA remote support launcher for Windows laptops and desktops.
iOS
iPhone + iPad
Install Splashtop SOS from the App Store for guided mobile device support.
Your technician will guide you through screen sharing and session approval.
Android
Android Devices
Install Splashtop SOS from Google Play for Android tablet and phone support.
Approve the session only when you are actively working with XMLA support.
Session flow
How remote support starts.
The process is intentionally simple and permission-based. You stay present, approve the session, and can end access when the work is complete.
Choose
Select your computer or mobile operating system and download the support tool.
Launch
Open Splashtop SOS, approve any required permissions, and keep the app visible.
Share
Give the 9-digit support code to your XMLA technician by phone or support chat.
Approve
Click Allow only after confirming you are connected with the correct XMLA support contact.
Resolve
Describe the issue while XMLA diagnoses, configures, troubleshoots, or verifies the fix.
Security posture
Remote access only happens with your approval.
XMLA remote support is built for guided troubleshooting. A session should only begin when you are actively working with an XMLA technician and have approved the connection request.
- Do not share a support code unless you initiated or confirmed the XMLA session.
- Stay at the computer or device while support is active.
- Close the session when troubleshooting is complete.
- Ask for clarification before approving access to sensitive accounts or settings.
Best for
Website, hosting, email, and access issues.
Remote support is useful when a quick screen-share can remove guesswork and let XMLA see the exact issue, setting, error, inbox, browser, or website behavior.
- Email setup, mailbox troubleshooting, and DNS-related account issues.
- WordPress dashboard guidance, plugin behavior, forms, and website errors.
- Hosting, SSL, browser, cache, device, and client portal support.
- Guided walkthroughs for new customers and authorized team members.
Support paths
Choose the right next step.
Remote support is one support path. If you need a website edit, urgent fix, account help, or onboarding route, use the fastest option below.
Fix
Fix Request
Use this when the issue is a website edit, bug, broken form, content change, or urgent repair.
HelpSupport Center
Use this when you need the broader support directory for email, hosting, passwords, or account help.
TalkContact XMLA
Use this when you need to reach XMLA before starting a remote session.
StartQuick Start
Use this when you are a new client setting up access, approvals, and onboarding details.
Ready when live troubleshooting is the fastest answer.
Choose your device, start the support tool, and share the session code only with your XMLA technician.
