Support

Remote Support

Secure, professional remote assistance to diagnose, troubleshoot, and resolve issues efficiently — without unnecessary downtime
or on-site visits.

Select your Operating System

Apple® Mac OSX Computers
(Laptops/Desktops)

Windows® Computers
(Laptops/Desktops)

Apple® iPhone/iPad
(Tablets/Mobile Devices)

Download

Android
(Tablets/Mobile Devices)

Download

Ongoing Support

Splashtop SOS

To start your Remote Session:

  1. Select your computer’s operating system below.
  2. The file will download to your computer. (typically, to your downloads or desktop folder)
  3. Double click the downloaded file to uncompress and double click the SplashtopSOS icon to start the remote session.
  4. For Mac/OSX computers, you must enable accessibility features. Click the 1st 2 blue Allow Buttons, Unlock your preferences, and click the checkbox next to splashtop.
  5. Provide the 9 digit support number to your technician.
  6. Click Allow once connected to proceed with remote session.
  7. Describe your issue over the phone or through chat.
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XMLA remote support is used for website troubleshooting, system configuration, email and hosting issues, and guided technical assistance — always with security, transparency, and client approval.