How to read your XMLA invoice.
Your invoice shows what service was billed, the billing period, whether payment has been received, and any credits or ledger activity applied to the account.
Start with the invoice summary
Paid, unpaid, or overdue
The status tells you whether XMLA has recorded payment. A paid invoice should also show a zero balance.
Created date and due date
The created date is when the invoice was issued. The due date is when payment should be received to keep services in good standing.
Payment method
The payment method shows how the invoice is expected to be paid or how it was recorded, such as card, PayPal, ACH, check, or mail-in payment.
Review the bill-to block
Confirm the account identity
The bill-to area identifies the customer, company, contact name, and billing address attached to the account. Use this section to confirm the invoice belongs to the correct organization or project.
Request corrections early
If the company name, address, contact, or tax-related billing details are wrong, contact XMLA before paying so future invoices and receipts stay clean.
Understand the service line items
| Invoice area | What it means | What to check |
|---|---|---|
| Description | The service, plan, domain, project, or account item being billed. | Confirm the service name and domain match what you expected. |
| Billing period | The date range covered by the charge. | Make sure the renewal window or project period is correct. |
| Amount | The price for that individual item before totals are calculated. | Compare it with your active plan, quote, or service agreement. |
Totals, credits, ledger, and balance
Subtotal, credit, and total
- Subtotal is the combined amount of invoice line items.
- Credit shows any account credit or adjustment applied.
- Total is the invoice amount after credits are applied.
Payments and adjustments
The ledger records payment activity, credits, adjustments, and references. If an invoice was paid by a credit note or manual adjustment, that activity appears here.
What is still due
The balance is the amount still owed. A balance of $0.00 means no further payment is due for that invoice.
Generated date
The PDF generated date only tells you when that copy was created. It may be later than the invoice date if you downloaded it after the invoice was issued.
Invoice review checklist
- Confirm the invoice status and balance due.
- Check the due date before assuming a service is current.
- Verify the billed service, plan, domain, and billing period.
- Review credits, adjustments, and ledger references.
- Confirm the billing contact and address are correct.
- Contact XMLA if the invoice shows an unexpected service, amount, or balance.
Need billing help?
Send XMLA the invoice number, the service or domain shown on the invoice, and the question you need answered. If payment is urgent, use the XMLA Host client area first so the billing record is tied directly to your account.