How Service Renewals Work for Managed Website Clients

What to expect when hosting, care plans, domains, SSL certificates, and managed services renew.

Overview

Most managed website services renew on a schedule. Knowing what renews, when it renews, and who receives notices helps prevent accidental interruptions.

When this helps

Use this article when reviewing annual budgets, changing payment methods, or confirming which XMLA services are active.

Recommended steps

  1. Review the active services on your account.
  2. Confirm renewal dates for hosting, domains, SSL certificates, care plans, and add-ons.
  3. Make sure payment details are current before renewal.
  4. Keep administrative contacts up to date so notices reach the right people.
  5. Ask XMLA before canceling a service that may affect the public website.

Information XMLA may need

  • Account name
  • Service or invoice number
  • Domain names involved
  • Preferred billing contact
  • Any planned cancellations or upgrades

Next step

If you need a service audit, XMLA can review your active services and identify anything that should be renewed, upgraded, or retired.

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