Maintain
Updates
Core, plugin, theme, PHP, SSL, DNS, and hosting changes are reviewed as part of one operational picture.
Managed Website Services
Your website needs an operating system.
XMLA managed services keep updates, monitoring, plugin care, content changes, hosting guidance, security review, and support requests moving under one accountable website operations layer.
Care
Updates, plugin review, content edits, request handling, and managed website support.
Watch
Monitoring, SSL review, backup posture, uptime signals, and recurring technical checks.
Grow
Use recurring support patterns to plan speed, SEO, security, development, and UX improvements.
Operational Layer
Managed services turn website maintenance into a system.
Instead of treating every website request like a fresh emergency, XMLA gives recurring technical work a clear queue, owner, review path, and escalation route.
Maintain
Respond
Support
Website questions, small fixes, account help, technical guidance, and escalation paths stay organized.
Publish
Content
Routine copy, image, page, landing page, product, media, and publishing requests get a managed workflow.
Optimize
Improve
Recurring issues become a roadmap for speed, SEO, security, hosting, UX, conversion, and development work.
What We Manage
Website care, support, hosting coordination, and improvement work.
Managed services are built around the real work that keeps a business website stable, useful, and improving after launch.
Website Updates
WordPress core, plugin, theme, dependency, compatibility, and release checks before changes affect the site.
Plugin Care
Plugin review, conflict checks, license reminders, replacement guidance, and cleanup for bloated or abandoned tools.
Monitoring
Availability, security signals, SSL status, backups, performance symptoms, and support patterns stay visible.
Content Changes
Text edits, images, banners, page updates, product details, event content, and recurring publishing support.
Security Review
Access hygiene, admin review, SSL posture, suspicious behavior checks, and practical hardening guidance.
Hosting Guidance
Shared, VPS, dedicated, SSL, DNS, email, migration, and resource questions routed by the same team.
What Is Included
Managed website care and complete server management, clearly mapped.
XMLA provides ongoing website and server management designed to keep your online infrastructure secure, updated, maintained, and supported without requiring you to manage the technical details yourself.
Managed Web Services
Ongoing management for websites hosted and maintained by XMLA.
Website hosting, WordPress administration, security review, maintenance, troubleshooting, and routine content updates stay with one accountable technical team.
Website Hosting & Management
- Managed website hosting
- Server and hosting environment monitoring
- SSL certificate management and renewal
- DNS assistance and domain configuration
- Website uptime monitoring
- Hosting account configuration
- Email and hosting-related troubleshooting
- Database and website file management
- Routine hosting maintenance
WordPress Management
- WordPress core updates
- Plugin updates
- Theme updates
- Compatibility monitoring
- Troubleshooting update-related issues
- Plugin and theme configuration assistance
- Website health checks
- Database maintenance and optimization
- General WordPress troubleshooting
Security & Maintenance
- Basic website security monitoring
- Malware and suspicious activity review
- Security configuration assistance
- Spam and bot mitigation
- Backup monitoring
- Website restoration assistance when backups are available
- SSL and HTTPS troubleshooting
- General performance monitoring
Website Content Updates
- Text changes
- Updating phone numbers, email addresses, hours, and business information
- Replacing or adding images
- Updating banners and homepage promotions
- Updating existing pages
- Adding announcements
- Updating staff information
- Updating service descriptions
- Updating pricing when supplied by the client
- Adding downloadable PDFs and documents
- Updating links and buttons
- Basic menu and navigation changes
- Updating contact information
- Posting supplied blog and news content
- Minor formatting and layout adjustments
Routine-maintenance scope: Content updates are intended for maintenance of an existing website. Major redesigns, new functionality, extensive programming, large-scale content entry, ecommerce migrations, or substantial new sections may require a separate development estimate.
Managed Server Services
Server infrastructure and the websites operating on it, managed together.
Designed for businesses, organizations, agencies, and clients operating their own VPS, cloud server, dedicated server, or multi-website hosting environment.
5 hours
Monthly management
Server Administration
- Server configuration
- Hosting account management
- cPanel and WHM administration
- VPS or dedicated server administration
- Creating and modifying hosting accounts
- Managing domains and subdomains
- DNS configuration
- SSL certificate installation and troubleshooting
- PHP configuration
- MySQL and MariaDB troubleshooting
- Apache, LiteSpeed, and Nginx configuration assistance
- Cron job configuration
- FTP and SFTP account management
- Disk usage management
- Server resource monitoring
Server Maintenance
- Operating system and package updates
- Control panel updates
- PHP version management
- Database maintenance
- Log review
- Disk-space monitoring
- Memory and CPU utilization review
- Server load troubleshooting
- Service restarts
- Configuration adjustments
- Server cleanup
- Account and storage management
Server Security
- Firewall configuration and review
- Security update management
- Suspicious activity investigation
- Malware investigation
- Brute-force protection
- IP blocking and whitelisting
- User and account security
- SSL and TLS configuration
- Basic server hardening
- Security log review
- Assistance responding to compromised websites or accounts
Backup Management
- Backup configuration assistance
- Backup monitoring
- Backup troubleshooting
- Restoration of files or databases when backups are available
- Website migration and restoration assistance within the included monthly management time
Server Troubleshooting
- Website downtime
- 500, 502, and 503 errors
- PHP errors
- Database connection errors
- High CPU usage
- High memory usage
- Disk-space issues
- DNS problems
- SSL errors
- Server email delivery issues
- Hosting account configuration problems
- WordPress and server compatibility issues
- General server performance troubleshooting
Website management included
Websites hosted on the XMLA Managed Server can receive routine website management and content updates. This gives clients with multiple websites one technical resource for both the server and every website operating on it.
- Text updates
- Image replacements and supplied images
- Contact information and business hours
- Pricing and service information
- Homepage banners, promotions, and announcements
- Existing page updates
- Supplied PDFs and downloadable documents
- Menus and links
- Supplied news and blog content
- Basic WordPress administration
- WordPress, plugin, and theme updates
- Basic troubleshooting
- Minor CSS and layout adjustments
- Form updates and basic form troubleshooting
How the five monthly hours work
Managed Server Services includes up to five hours of technical server management each month. Time may be used across the entire managed server and is not restricted to a single website. The exact use varies according to the server's needs each month.
Hour 1
Troubleshoot a server load issue
Hour 2
Perform server updates
Hour 3
Configure DNS and SSL for a new domain
Hour 4
Resolve a website or database problem
Hour 5
Perform server maintenance or security work
Unused management time does not necessarily represent work that must be performed. XMLA uses management time when maintenance, troubleshooting, configuration, or client-requested technical work is required.
Additional server administration or development beyond the included monthly allowance can be performed at XMLA's current hourly technical support or development rate.
- Server
- Hosting
- WordPress
- Website
- Content
- Troubleshooting
- Ongoing Support
One company managing the entire environment
Clients do not have to coordinate between a hosting company, server administrator, website developer, and WordPress support company. If a website goes down, XMLA can investigate the website, PHP configuration, database, server resources, DNS, SSL, and hosting environment together.
Ideal for multi-website servers
Businesses and organizations operating multiple websites from one server get centralized infrastructure management and routine updates across the hosted websites, with a single point of contact for the complete web environment.
Service Paths
Choose the level of operational care around the website.
Managed server care starts at $99/mo per server. Website operations and priority care are scoped around request volume, response expectations, complexity, and risk.
Managed Server Care
$99 /mo per server
Operational server care for XMLA-hosted environments that need monitoring, patch planning, backups, security review, and support ownership.
- Up to 5 management hours monthly
- Monitoring and review
- Backup and restore planning
- Support escalation path
Website Operations
Custom scope
Recurring website management for active sites that need edits, plugin care, content support, publishing, and improvement requests.
- Monthly website task queue
- Content and page updates
- Plugin and theme care
- Growth and SEO coordination
Priority Care
Review required
For businesses that need tighter response windows, more frequent changes, compliance-aware workflows, or a broader operational partnership.
- Priority request handling
- Roadmap planning
- Compliance-aware coordination
- Dedicated technical review
When It Matters
Managed services are for websites that cannot sit still.
If the website supports leads, clients, sales, support, compliance, media, or operations, it needs more than occasional emergency attention.
Slow Updates
Nobody wants to touch plugins, theme updates, or PHP changes because the site feels fragile.
Messy Support
Requests live in email threads, old tickets, texts, and forgotten conversations instead of one workflow.
Content Bottlenecks
Simple updates take too long because every page change feels like a mini project.
Hosting Uncertainty
DNS, SSL, backups, uptime, email, and server questions are split across too many vendors.
Managed Workflow
From unstable task pile to organized website operations.
XMLA can start with an audit, active hosting account, support request, or existing website and turn recurring needs into a managed queue.
Audit the Stack
Review the current website, hosting, DNS, SSL, plugins, update risk, access, backups, and recurring needs.
Define the Queue
Create a clear request path for edits, fixes, support, monitoring, security review, and improvement work.
Stabilize Operations
Move recurring technical work into a managed rhythm with fewer one-off surprises and better documentation.
Improve Monthly
Use support patterns, analytics, content needs, and technical findings to keep improving the website over time.
Connected Services
Managed services connect support, hosting, care, development, and growth.
When a request needs more than a quick update, XMLA can route it into the right service without losing context.
Care
XMLA Care
Ongoing care plans for repairs, updates, support access, and recurring website help.
HostWebsite Hosting
Managed hosting paths for shared webspace, VPS, dedicated servers, SSL, and DNS.
RepairFix My Website
Emergency repair and cleanup path for non-current clients with urgent website issues.
AuditWebsite Audit
A structured technical review before moving a website into managed operations.
BuildWebsite Development
Design, rebuild, custom WordPress, WooCommerce, and platform development paths.
SSLSSL Certificates
Issue, install, redirect, and renewal support for secure HTTPS operation.
DomainsDomain Names
Registration, DNS, transfers, renewals, ownership, and domain operations.
SEOXMLA SEO
AI-assisted SEO population and optimization as a one-time service path.
Give the website an owner after launch.
XMLA managed services create a practical operating layer for updates, monitoring, content, hosting questions, technical support, and continued improvement.
