Overview
Emergency repairs move faster when the issue is clearly described and access is ready. A short checklist helps XMLA triage quickly.
When this helps
Use this guide when a site is down, checkout fails, forms are broken, malware appears, or admin access is blocked.
Recommended steps
- Check whether the issue affects all visitors or only one device.
- Capture the error message and affected URL.
- Avoid repeated plugin changes after the issue starts.
- Prepare hosting, WordPress, DNS, and SFTP access.
- Tell XMLA what changed shortly before the issue appeared.
Information XMLA may need
- Error message
- Recent changes
- Access credentials submitted securely
- Business impact
- Backup or restore point if known
Next step
Use the Fix My Website request path for non-current clients or support if XMLA already manages your site.