How to Add or Update Authorized Account Users

Overview

Authorized users protect the account by clarifying who can request changes and who should receive support or billing communication.

When this helps

Use this article when staff changes, a new vendor needs access, or an account owner wants to delegate support communication.

Recommended steps

1. Identify the account owner or current authorized contact.
2. List the person to add, update, or remove.
3. Define whether the user needs billing, technical, or general support authority.
4. Use the authorized user request form when available.
5. Review authorized users after staff or vendor changes.

Information XMLA may need

• Account name
• Requester name
• New user name and email
• Permission level requested
• Users to remove if applicable

Next step

Use the authorized user form to request changes so XMLA can keep account security and support routing clean.