Overview
Checkout failures can come from gateways, shipping rules, JavaScript errors, plugin conflicts, inventory settings, or server problems.
When this helps
Use this article when customers cannot complete orders, payment fails, shipping does not calculate, or checkout appears blank.
Recommended steps
- Record the exact checkout error and customer steps.
- Test with a simple product and standard shipping method.
- Check payment gateway status and recent changes.
- Review recent plugin, theme, or WooCommerce updates.
- Send XMLA order notes, screenshots, and test details.
Information XMLA may need
- Product tested
- Payment method
- Shipping address used
- Error message
- Recent updates or configuration changes
Next step
Treat checkout failures as urgent when live customers are blocked from ordering.