What to Check Before Requesting Emergency Website Repair

Overview

Emergency repairs move faster when the issue is clearly described and access is ready. A short checklist helps XMLA triage quickly.

When this helps

Use this guide when a site is down, checkout fails, forms are broken, malware appears, or admin access is blocked.

Recommended steps

1. Check whether the issue affects all visitors or only one device.
2. Capture the error message and affected URL.
3. Avoid repeated plugin changes after the issue starts.
4. Prepare hosting, WordPress, DNS, and SFTP access.
5. Tell XMLA what changed shortly before the issue appeared.

Information XMLA may need

• Error message
• Recent changes
• Access credentials submitted securely
• Business impact
• Backup or restore point if known

Next step

Use the Fix My Website request path for non-current clients or support if XMLA already manages your site.