Overview
Good issue reports reduce back-and-forth. The more specific the report is, the faster XMLA can reproduce and fix the problem.
When this helps
Use this article before submitting support requests about broken pages, forms, login issues, checkout problems, email failures, or display bugs.
Recommended steps
- Send the exact URL where the issue happens.
- Describe what you expected and what actually happened.
- Include screenshots or screen recordings when possible.
- List the browser, device, and account used.
- Mention when the issue started and whether it happens every time.
Information XMLA may need
- Exact URL
- Screenshot or recording
- Browser and device
- Steps to reproduce
- Login role or test account if needed
Next step
For urgent issues affecting sales, checkout, login, or public trust, mark the support request as urgent and include business impact.