New Email Account

Request a secure mailbox with the right details from the start.

Create a new XMLA email account or forwarder with the account type, storage, password option, forwarding, authorization, and setup delivery details XMLA needs to configure it cleanly.

Request account View setup guide

Request Details

A good email request includes more than the address.

XMLA needs enough detail to create the right account type, route messages correctly, and deliver setup details to an authorized contact.

Required

Account type

Choose a physical mailbox when the user needs to send and receive mail, or a forwarder when mail should route elsewhere.

Required

Email address

Enter the full email address to create, including the domain name.

Required

Storage plan

Choose the mailbox quota that fits the user and hosting plan.

Required

Authorization

Include the account holder and approval contact so XMLA can safely process the request.

Options

Choose the account behavior before XMLA creates it.

Mailbox, forwarder, password, and forwarding decisions affect how the address works after setup.

Inbox

Physical Account

A full mailbox for sending, receiving, webmail, IMAP, SMTP, and device setup.

Route

Email Forwarder

A routing address that forwards mail to another mailbox without creating a full inbox.

Secure

Random Password

Let XMLA generate a strong password instead of sending a password through the request.

Copy

Forward Copy

Optionally forward messages from the new account to another authorized address.

Request Form

Send XMLA the new email account details.

Use the form to request a mailbox or forwarder, choose storage, decide whether XMLA should generate a password, add optional forwarding, and identify the authorized account holder.

Would you like emails sent to this account to also be forwarded to another address?

Process

What happens after the request is submitted.

The goal is to avoid unclear access changes and make sure the new account is documented before anyone starts configuring devices.

01

Submit request

Send the mailbox or forwarder details through the secure request form.

02

XMLA reviews

XMLA checks account type, domain, storage, password option, forwarding, and authorization details.

03

Account is created

The mailbox or forwarder is configured with the requested delivery details.

04

Setup details sent

XMLA sends setup information to the approved email or phone number listed in the request.

Related Help

Email setup connects to hosting, DNS, and device support.

After the account exists, use the right route for configuration, hosting questions, DNS records, or live remote setup help.

Guide

Setup Email

Use the setup guide after the mailbox is created to connect Apple Mail, Outlook, iPhone, Android, and other clients.

 Host

Email Hosting

Review mailbox hosting, account limits, and hosting-related email support.

 DNS

DNS + Domains

Use this path for MX records, SPF, DKIM, DMARC, routing, and domain-level email issues.

 Live

Remote Support

Start a guided session when XMLA needs to help configure the account on a device.

Need Assistance?

XMLA can create the account and help connect it across devices.

Use support when you are unsure about account type, storage, forwarding, passwords, DNS, or device configuration.

Open support Remote support Setup guide